Web platform for finding a psychologist and online therapy sessions
Objective
Design a convenient and modern interface for MVP platform for online booking sessions with a psychologist. Main points:
Design a convenient and modern interface for MVP platform for online booking sessions with a psychologist. Main points:
- platform for convenience and accessibility for users when organizing meetings with a psychologist
- provide a wide selection of specialists with different areas of specialization and approaches to work
- provide confidentiality and security of users’ personal data when solving their personal problems and requests of a psychological nature
- possibility of receiving help in a convenient place
- provide convenient ways to pay for psychologists’ services
Team
The following people worked on the project: 1 project managers, 3 frontend developers, 3 backend developers, 3 QA-engineers and 2 UX/UI designers.
In this project I was a lead designer. What did I do:
The following people worked on the project: 1 project managers, 3 frontend developers, 3 backend developers, 3 QA-engineers and 2 UX/UI designers.
In this project I was a lead designer. What did I do:
- determined tasks for the week and distributed them among us
- organized calls and set intermediate deadlines
- monitored the work process and the overall consistency of the design, noted points that needed to be corrected, and suggested alternative solutions
- conducted market research and competitor analysis
- formulated Job Stories
- compiled User Flow, designed wireframes
- drew layouts, assembled UI kit
- communicated with the frontend, backend, project manager, QA teams
The target audience (persons)
the client:
Ksenia, 30 years old, lives in Moscow, works in a large IT company. Spends most of his time in the office and pays little attention to his own needs. Feels the need to enter therapy, but is limited in time. I had experience with online sessions, but failed to find a suitable psychologist and service.
the psychologist:
the client:
Ksenia, 30 years old, lives in Moscow, works in a large IT company. Spends most of his time in the office and pays little attention to his own needs. Feels the need to enter therapy, but is limited in time. I had experience with online sessions, but failed to find a suitable psychologist and service.
the psychologist:
- Irina, 35 years old, lives in St. Petersburg, has 7 years of experience as a psychologist. She plans to relocate, but is worried about his practice. Looking for a convenient service for conducting sessions with clients. She has little experience with various programs, so it is important for her to be able to quickly understand all the functions.
User pains
- not intuitive interface (for example, buttons for canceling sessions are hidden or missing)
- to conduct sessions you need to download the program
- can’t sign up for sessions on my own (there is no integrated calendar)
Research results
After analyzing competitors, conducting 3 in-depth interviews and drawing up a portrait of the target audience, we identified the top 4 practices:
After analyzing competitors, conducting 3 in-depth interviews and drawing up a portrait of the target audience, we identified the top 4 practices:
- viewing the profile of psychologists without restrictions with convenient filtering
- if the user has not formulated a request for therapy, you can select the “Other” tag and not worry
- the system asks to register only at the stage when the user wants to sign up for a session
- clear site structure aimed at easy search for your specialist
User stories
User flow
Design
Main page and Landing page for psychologists
On this pages users can get an information about the service as a client and as a psychologist
On this pages users can get an information about the service as a client and as a psychologist
Catalog of phychologists and Psychologist card
As a client you can see here the short psychologists profiles without restrictions with convenient filtering and also get the additional information by clicking the card
As a client you can see here the short psychologists profiles without restrictions with convenient filtering and also get the additional information by clicking the card
Client's personal account
Here you can see your schedule and if you don't have an appointment, you can also schedule one on this page by clicking the button. And in your profile you can change the password and your personal information.
Here you can see your schedule and if you don't have an appointment, you can also schedule one on this page by clicking the button. And in your profile you can change the password and your personal information.
Making an appointment for therapy from your personal account
Here you can make an appointment and pay for it.
Here you can make an appointment and pay for it.
Psychologist's personal account and setting up a schedule
As a psychologist, in this pages you can see your schedule and you can put the time when you can consulate clients, so that they can make an appointment.
As a psychologist, in this pages you can see your schedule and you can put the time when you can consulate clients, so that they can make an appointment.
Psychologist profile in personal account
As a psychologist, here you can see information about yourself provided when filling out the form and also can changed or add information.
As a psychologist, here you can see information about yourself provided when filling out the form and also can changed or add information.
Results
Our team has developed a user-friendly platform. Off course there are points to develop, refine and improve. But it is a huge work, which will bring a lot of satisfied for users.
Our team has developed a user-friendly platform. Off course there are points to develop, refine and improve. But it is a huge work, which will bring a lot of satisfied for users.
Thank you for watching! 💜 I will be glad to cooperate.